HUMAN FACTORS, CRITICAL DECISION MAKING, STRESS AND
Shaughn Maxwell, EMT-P, Deputy Chief EMS, South Snohomish County Fire & Rescue
Human Factors Psychology is the science of optimizing human performance and minimizing error. This
session will help you optimize human wellbeing and overall system performance, with Human Factors
helping you understand interactions highlight the impact of stress on decision-making and how the
use of carefully developed checklists can leverage providers to be highly successful in the street.
Chief Maxwell will present lessons learned from researchers from the U.S. Military and NASA to
enhance medic and firefighter performance.
HUMAN TRAFFICKING: THE INTERNATIONAL CRISIS IN YOUR BACKYARD
NREMT CATEGORY: OPERATIONS
Michele Sorrell, MSN, SANA-A, Forensic Nurse Program Manager, Cleveland Clinic
Thomas Beers, EMS Manager, Cleveland Clinic
Responders routinely have contact with victims of human sex and slave labor trafficking and often
don’t recognize the signs of it, how to report it, record it, and take action. This session will detail the
human trafficking problem; why it is getting worse; how it impacts every city; the role you have in its
recognition, prevention and investigation; and what role administrators and medical commanders have
in the fight.
IDENTIFYING LIFE THREATENING CEREBROVASCULAR INJURIES
NREMT CATEGORY: CARDIOVASCULAR
Robert Curran, Injury Prevention and Trauma Outreach Coordinator, NYP/Cornell Department of Trauma
The incidence of two specific Cerebrovascular Injuries are increasing, blunt cerebrovascular
injury and subdural hematomas. Both can be life threatening and both mimic other benign
conditions. Attendees will be presented with cases with a thorough discussion of the anatomy and
pathophysiology, as well as prehospital and in-hospital management.
MOBILE HEALTHCARE INNOVATIONS IN FIRE-BASED EMS AGENCIES
NREMT CATEGORY: OTHER
Moderator: Matt Zavadsky, MS-HSA, NREMT, Chief Strategic Integration Officer, MedStar Mobile
Panelist(s): Alan Butsch, Battalion Chief, MCFRS
Mark R. Fletcher, NRP, Deputy Chief, Baltimore City Fire Department
Sarah McCrea, EMTP, Assistant Fire Chief, Las Vegas Fire & Rescue
For many fire agencies, EMS represents most of their response volume. Changes in stakeholder
expectations for how EMS will demonstrate value provide an exceptional opportunity for
entrepreneurial fire service leaders to capitalize on the EMS 3.0 transformation. Las Vegas Fire
Rescue, Baltimore City and Montgomery County Fire Departments are exceptional examples of how
well-established fire agencies can change their culture, AND their service delivery models to meet the
new value challenges head on!
THE REVISED CLINICAL RESPONSE MODEL AT AUSTRALIA’S
NREMT CATEGORY: OTHER
Tony Walker, ASM, Chief Executive Officer, Ambulance Victoria, Australia
The Chief Executive Officer of Australia’s Ambulance Victoria (AV) will explain how his system
redesigned its Clinical Response Model (CRM) and is now able to respond quicker to patients across all
priority levels to better assess, and meet, each patient’s individual needs through a focus on assessment
of the individual need of patients and the most appropriate response for each to ensure ambulances are
available for emergencies, with almost 7,000 additional high priority patients now receiving paramedic
care within the 15-minute response target annually. A stronger focus on assessing people and referring
patients to care that’s more appropriate to their needs improve response times and significantly
decreases the number of people unnecessarily being seen at EDs.